Shipping & Return Policy

Serving You from Three Distribution Facilities

SHIPPING POLICY

Orders placed by 4:00 p.m. central time will ship same-day via UPS or other ground service. Most orders will arrive within 2 business days.

For orders of medical supplies placed online, the following flat rate shipping and handling rates apply:

Shipping and handling for orders for forms, charting, and professional resources products that do not include medical supplies will be determined based on actual freight charges incurred.

Expedited and overnight shipping is available at an additional cost. Next Day Air orders must be placed before 3:00 CST.

INVOICING

Effective March 1, 2013, customers set up to order via the Briggs website will automatically receive an email/PDF of their invoices. Paper invoices will only be mailed if specifically requested. Should a paper invoice be preferred, contact Briggs Customer Service at 800.247.2343.

RETURN GOODS POLICY

This Policy applies to all customers and transactions, unless superseded by a signed written agreement including specific returned goods terms and conditions. We reserve the right to reject any return that does not comply with the terms of this Policy.

Under this policy, the following terms and conditions apply for merchandise that is not damaged, defective or a Briggs Healthcare shipping error:

1)    Original order may not be older than six (6) months;

2)    A Return Authorization Number (RAN) is required for all returned merchandise. Goods received without prior authorization will be subject to review and credit may be denied. You may obtain a RAN by calling Briggs Healthcare Customer Service: Providers at 800.247.2343 and press option 2 and Resellers at 800.526.4753 and press option 2. Should you decide to keep your product after obtaining your RAN, please call and we will gladly cancel your authorization. If the merchandise has not been returned within 60 days, the RAN will be canceled and removed out of our system;

3)    All return shipments must be shipped prepaid and clearly marked with the RAN issued by Briggs Healthcare Customer Service;

4)    Items must be received in unopened cases with original packaging intact and unused.

Upon receipt and inspection of the returned merchandise, Briggs Healthcare will either issue a refund or exchange the merchandise as instructed, minus the original freight fees. Returns may be rejected due to the physical condition of the items received in Briggs Healthcare warehouse or vendor’s warehouse. Unless defective or shipped in error, authorized returns are subject to a 25% restocking fee. Parts are not returnable for credit.

Briggs Healthcare reserves the right to make the final determination as to whether the specific warranty is applicable to the returned item. We retain the right to use discretion as to whether the product under warranty will be replaced.

DISCLAIMER FOR RETURNED GOODS POLICY

This policy is not intended to supersede any specific agreement between Briggs Healthcare and its customers, but will supplement any areas not covered in a specific customer agreement. This policy does supersede, where inconsistent, all previous Return Goods Policies.